Refund policy

RETURN & REFUND/EXCHANGE POLICY

At The Gold Closet, customer satisfaction is important to us. To maintain the quality and integrity of our products, all returns and refunds are subject to the following terms and conditions.

Return Request Window

Customers must initiate a return request and schedule a product pickup within 48 hours of the original delivery date and time. Return requests submitted after the 48-hour period may not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pickup Requirements

To be eligible for a return, the customer must schedule a pickup appointment within the 48-hour return window. The returned item must be available for pickup at the address provided during the return request.

Return Eligibility

To qualify for a refund, all returned merchandise must meet the following conditions:

• Item must be in its original, unworn, and unused condition. (Trying On is Fine but Product must still be in BRAND NEW Condition)
• All original tags, SKU labels, and product identifiers must remain attached.
• Original packaging must be included.
• Original shipping label and packaging materials must be provided whenever possible.
• Item must be free from stains, odors, tears, alterations, damage, or excessive wear.
• Item must not have been washed, modified, or otherwise altered after delivery.

Items that do not meet these requirements may be subject to a reduced refund or may be denied a refund altogether and will be returned to customer.

Inspection Process

Once the returned item is received, The Gold Closet will conduct a quality inspection to verify compliance with this policy.

Customers will be notified after the inspection is completed regarding the status of their refund.

Refund Determination

100% Refund

A full refund may be approved if the returned item passes inspection and satisfies all return eligibility requirements outlined in this policy.

50% Refund

If the returned item is received with missing packaging, missing tags, damaged packaging, minor signs of wear, or otherwise fails to meet one or more return eligibility requirements, The Gold Closet reserves the right to issue a partial refund of up to 50% of the original purchase price.

Non-Refundable Items

The following items are not eligible for refunds:

• Items returned after the 48-hour return window.
• Items that have been worn, washed, altered, or damaged by the customer.
• Items missing required tags, SKU labels, or identifying information.
• Items returned without scheduling a pickup within the required timeframe.
• Clearance, final sale, promotional, or specially marked non-refundable items.

Refund Processing

Approved refunds will be processed back to the original payment method used at checkout. Processing times may vary depending on the customer’s financial institution.

Right to Refuse Returns

The Gold Closet reserves the right to refuse any return or refund request that does not comply with this Return & Refund Policy.

For questions regarding returns or refunds, please contact our customer support team before initiating a return request.

Exchange

Exchange is under same guidelines, 48 hour window & inspection process but exchanges are processed much faster than refund, an exchange can be processed and correct product sent back out NEXT DAY after pick up of incorrect item.

You can always contact us concerning any return question at thegoldclosetstore@gmail.com